Fae Intelligence · Root Cause Analyzer

Who's behind this

The honest version. No inflation.

Richard Snyder, founder of Fae Intelligence LLC (Oregon). BS Mechanical Engineering (Oregon State), MBA (University of Oregon), and roughly 30 years in quality engineering and operations, most of it hands on in FDA regulated medical device manufacturing. Verify on LinkedIn →

The background this tool is built on

• Full quality management system ownership in FDA regulated medical device companies: ISO 13485, CAPA, complaint handling, supplier management, ISO 14971 risk management.
• Quality leadership (teams of 10 to 23) and plant management (a $65M, 120+ employee operation).
• ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE), held 2008 to 2020.
• 50+ Kaizen events led; Lean / Toyota Kata coaching; 8D problem solving on critical product issues.

Measured results (the kind an auditor would ask to see)

• Nonconformance rate reduced from 10% to 2.5% at one medical device manufacturer, and by 46% at another.
• Equipment availability improved from 40% to 85%; on time delivery from 91% to 99.8%.
• Profit improvement of ~$500K/month from operational turnaround work.

Why this tool exists

Most CAPAs don't hold up under an audit, not because teams don't care, but because the elements reviewers look for (verified causes, ruled out alternatives, evidence citations, real effectiveness checks) take senior quality engineering experience most organizations can't keep on staff. And generic AI chatbots make it worse in documented ways: they agree with your pet theory, invent plausible sounding causes, collapse multifactor problems into one tidy answer, and blame the operator.

The Root Cause Analyzer encodes the discipline an experienced quality engineer would insist on, as enforced gates, not suggestions: evidence before conclusions, at least two competing hypotheses, counter evidence solicited before anything is confirmed, IS/IS NOT before 5 Why, a named escape point, and "operator error" never accepted as a root cause without asking what allowed it.

What it is not: it is a decision support aid, not the investigator of record. The analysis is only as good as the information you provide, and a qualified person in your organization reviews and approves every output before it is used. (That's not fine print. It's how root cause analysis is supposed to work.)

See it before you trust it

The same real investigation, produced as all three deliverables (Quick Root Cause $79, CAPA $99, Full 8D $129), is public, no signup. Running the investigation itself on screen is free, your first Quick Root Cause deliverable is free, and beyond that you pay only for the assembled deliverable:

View the sample reports Run your own investigation free

Fae Intelligence also offers quality systems and AI implementation consulting. See faeintelligence.com. Questions: rsnyder@faeintelligence.com · How we handle your data · Privacy · Terms