Fae Intelligence · Root Cause Analyzer
See also: Privacy Policy · How we handle your data.
These Terms of Service ("Terms") are an agreement between you and Fae Intelligence LLC, an Oregon limited liability company ("we," "us"), governing your use of the Root Cause Analyzer ("the tool"). You accept these Terms by checking the acceptance box at signup or when saving or claiming an investigation, or by creating an account. If you use the tool without an account (an anonymous session), you accept these Terms by starting an investigation after being shown notice of these Terms at the start of the investigation. If you are using the tool on behalf of an organization, you represent that you are authorized to accept these Terms for that organization, and "you" refers to that organization.
US-only service. The tool is offered to business users in the United States and is not intended for use outside the United States. By using the tool, you represent that you and your organization are located in the United States. You may not use the tool from the European Union, United Kingdom, or European Economic Area.
The tool is an AI-assisted decision-support aid. It guides a structured root cause investigation (8D / A3 methodology) and produces draft analyses and reports. It does not make decisions, determinations, or certifications of any kind. All guidance and outputs are generated from, and depend entirely on, the information you provide. The tool's role is to lead you through a structured process — it does not and cannot supply the facts, and we do not independently verify the accuracy or completeness of your inputs.
You acknowledge that root cause analysis and corrective actions depend on the accuracy and completeness of the information you provide and on professional judgment that only you and your organization can supply. Any reliance on the tool's outputs is at your sole risk. We act solely as a provider of software and an information processor on your behalf; responsibility for investigation conclusions, corrective actions, and their consequences rests with you.
Your inputs. You represent that the information you provide to the tool is, to the best of your knowledge, accurate and complete for the purpose of the investigation. You acknowledge that inaccurate, incomplete, or misleading inputs will affect outputs, and that we bear no responsibility for outputs to the extent they reflect the information you provided.
You may not use the tool as the sole or primary basis for any decision that could affect human health or safety, regulatory submissions, or legal obligations. For such decisions, outputs may be used only as one input into a process controlled and approved by qualified professionals.
Outputs are generated in part using a third-party AI model (Anthropic's Claude) accessed via its commercial API. We do not control and are not responsible for the model's behavior, and we make no representation that outputs will be accurate, complete, or fit for any purpose.
Some features may require payment. Applicable pricing and terms will be presented before purchase. Except where required by law, fees are non-refundable.
The tool is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs. We do not warrant that the service will be uninterrupted or error-free.
To the maximum extent permitted by law:
You will defend, indemnify, and hold harmless Fae Intelligence and its personnel from and against any third-party claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) your use of, or reliance on, outputs, including corrective actions taken or not taken; (b) Customer Content, including any claim that it was uploaded without authorization or infringes another's rights; or (c) your breach of these Terms or applicable law.
Our collection and handling of data is described in the Privacy Policy. A Data Processing Agreement (DPA) is available on request for organizations that require one.
We may suspend or terminate access for misuse, non-payment, legal risk, or to protect the service. You may stop using the tool at any time and request deletion of your data. Upon termination, you may request an export of your investigations within thirty (30) days, after which we may delete Customer Content in accordance with the Privacy Policy. Sections 2–4, 6, and 9–17 survive termination.
These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws rules. Exclusive venue for disputes is the state and federal courts located in or serving Clackamas County, Oregon, and each party consents to personal jurisdiction there.
We may update these Terms. For material changes we will provide notice (e.g., email or in-product notice) at least fourteen (14) days before they take effect. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the tool and contact us.
If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any DPA, are the entire agreement regarding the tool.