Terms of Service

1. Acceptance

These Terms of Service ("Terms") are an agreement between you and Fae Intelligence LLC, an Oregon limited liability company ("we," "us"), governing your use of the Root Cause Analyzer ("the tool"). You accept these Terms by checking the acceptance box at signup or when saving or claiming an investigation, or by creating an account. If you use the tool without an account (an anonymous session), you accept these Terms by starting an investigation after being shown notice of these Terms at the start of the investigation. If you are using the tool on behalf of an organization, you represent that you are authorized to accept these Terms for that organization, and "you" refers to that organization.

US-only service. The tool is offered to business users in the United States and is not intended for use outside the United States. By using the tool, you represent that you and your organization are located in the United States. You may not use the tool from the European Union, United Kingdom, or European Economic Area.

2. What the tool is — and is not

The tool is an AI-assisted decision-support aid. It guides a structured root cause investigation (8D / A3 methodology) and produces draft analyses and reports. It does not make decisions, determinations, or certifications of any kind. All guidance and outputs are generated from, and depend entirely on, the information you provide. The tool's role is to lead you through a structured process — it does not and cannot supply the facts, and we do not independently verify the accuracy or completeness of your inputs.

Important — professional review and sign-off required. Outputs are AI-generated and may contain errors, omissions, or inaccuracies. The tool does not replace the judgment of a qualified quality, engineering, safety, or regulatory professional. All outputs are drafts only. Before any output is used or relied upon, a qualified person in your organization must review, verify, validate, and approve it, and your organization assumes sole responsibility for the approved result. You are responsible for ensuring compliance with all standards and regulations applicable to you (e.g., FDA, ISO, IATF). The tool does not provide regulatory, legal, engineering, or safety determinations, and we are not engaged in providing professional engineering, quality, legal, or consulting services.

3. Assumption of risk

You acknowledge that root cause analysis and corrective actions depend on the accuracy and completeness of the information you provide and on professional judgment that only you and your organization can supply. Any reliance on the tool's outputs is at your sole risk. We act solely as a provider of software and an information processor on your behalf; responsibility for investigation conclusions, corrective actions, and their consequences rests with you.

Your inputs. You represent that the information you provide to the tool is, to the best of your knowledge, accurate and complete for the purpose of the investigation. You acknowledge that inaccurate, incomplete, or misleading inputs will affect outputs, and that we bear no responsibility for outputs to the extent they reflect the information you provided.

4. Restrictions on high-risk use

You may not use the tool as the sole or primary basis for any decision that could affect human health or safety, regulatory submissions, or legal obligations. For such decisions, outputs may be used only as one input into a process controlled and approved by qualified professionals.

5. Your responsibilities

Only upload data you own or are authorized to share. Do not upload personal data (PII) or protected health information (PHI) unless you have confirmed it is permitted; anonymize documents where possible.
Review, validate, and formally approve outputs before any use (see Section 2).
Maintain your own records and quality-system controls; the tool is not a system of record for regulatory compliance.
Use the tool lawfully, and do not attempt to disrupt, reverse engineer, or gain unauthorized access to the service.
Keep your account credentials secure; you are responsible for activity under your account.

6. Your content and intellectual property

Your content. You retain all ownership of the problem details, documents, and investigation content you submit ("Customer Content"). You grant us a limited, non-exclusive license to host, process, and transmit Customer Content solely to provide and support the service, consistent with our Privacy Policy.
Outputs. As between you and us, you own the reports and outputs generated from your Customer Content. Outputs are provided as drafts subject to Sections 2–4.
Our IP. We and our licensors retain all rights in the tool, its software, models, methodologies, templates, and documentation. No rights are granted except as expressly stated.
Feedback. If you send us feedback, we may use it to improve the service without obligation to you.

7. Third-party AI provider

Outputs are generated in part using a third-party AI model (Anthropic's Claude) accessed via its commercial API. We do not control and are not responsible for the model's behavior, and we make no representation that outputs will be accurate, complete, or fit for any purpose.

8. Payment

Some features may require payment. Applicable pricing and terms will be presented before purchase. Except where required by law, fees are non-refundable.

9. No warranty

The tool is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of outputs. We do not warrant that the service will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law:

No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from or related to the tool — including reliance on its outputs — even if advised of the possibility.
Cap on direct damages. Our total aggregate liability arising from or related to these Terms or the tool will not exceed the greater of (a) the amounts you paid us for the tool in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US $100).
Exceptions. Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for gross negligence, willful misconduct, or fraud).

11. Indemnification

You will defend, indemnify, and hold harmless Fae Intelligence and its personnel from and against any third-party claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) your use of, or reliance on, outputs, including corrective actions taken or not taken; (b) Customer Content, including any claim that it was uploaded without authorization or infringes another's rights; or (c) your breach of these Terms or applicable law.

12. Data protection

Our collection and handling of data is described in the Privacy Policy. A Data Processing Agreement (DPA) is available on request for organizations that require one.

13. Suspension and termination

We may suspend or terminate access for misuse, non-payment, legal risk, or to protect the service. You may stop using the tool at any time and request deletion of your data. Upon termination, you may request an export of your investigations within thirty (30) days, after which we may delete Customer Content in accordance with the Privacy Policy. Sections 2–4, 6, and 9–17 survive termination.

Deletion requests. You may request deletion of Customer Content at any time as described in the Privacy Policy. Deletion requests must be made in writing and are subject to identity verification, and before we process one you will have the opportunity to export your investigations. You acknowledge that: (a) deletion is permanent, and neither party can reconstruct deleted Customer Content or the outputs generated from it; (b) the tool is not a system of record (Section 5), and deletion does not alter or discharge your own record-retention obligations under any law, regulation, or standard applicable to you (e.g., FDA, ISO, IATF); and (c) we retain records of the deletion request itself, our compliance with it, your acceptance of these Terms, sign-off records, and transaction records, as described in the Privacy Policy. We will not process a deletion request for Customer Content that is subject to a legal hold or relevant to a known or reasonably anticipated dispute, claim, or legal proceeding until the hold or dispute is resolved; we will notify you if this applies. Deletion of Customer Content does not affect the survival of the sections listed above and does not waive, release, or otherwise affect either party's rights, remedies, or defenses.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-laws rules. Exclusive venue for disputes is the state and federal courts located in or serving Clackamas County, Oregon, and each party consents to personal jurisdiction there.

15. Changes to these Terms

We may update these Terms. For material changes we will provide notice (e.g., email or in-product notice) at least fourteen (14) days before they take effect. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the tool and contact us.

16. General

If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any DPA, are the entire agreement regarding the tool.

17. Contact

rsnyder@faeintelligence.com